You have just received a letter from Agirc-Arrco requesting a supporting document, and you don’t know where to upload it in your personal space. This situation is common: the interface offers several sections, the accepted file formats are not always clear, and a poorly named document can block the processing of your file. Before searching for a non-existent email address, here’s how to proceed directly from your online space.
Technical constraints on files sent to Agirc-Arrco
Competitors explain which documents to submit. Few focus on the technical details that can cause your submission to be silently rejected. The upload form only accepts PDF format. A scan saved as JPEG or a Word document will not be accepted.
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The file name also matters. Special characters (accents, brackets, ampersands) in the document name can prevent submission without an explicit error message. Rename your file with simple terms, without accents: for example, “releve_carriere_2025.pdf” instead of “relevé-carrière(2).pdf”.
Before confirming, check two things: all pages of the document are readable, and none have been cut off during scanning. A truncated document forces the processing service to contact you again, which can extend the processing time by several weeks.
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To understand each step of the procedure well, you can send a document to Agirc-Arrco from your online space by following a detailed guide that also covers special cases.
Accessing the Agirc-Arrco personal space and submitting documents
Log in to the site agirc-arrco.fr with your usual credentials. If you do not have an account yet, creating one can be done through FranceConnect or a dedicated form that requires your social security number.
Once logged in, the section to look for is “My procedures” or “My services,” depending on the version of the interface. The document upload is available 24 hours a day, which avoids dependence on phone opening hours.
You will arrive at a form that asks you to select the type of document. This step directs your document to the correct processing service. Choosing the wrong category does not block the submission but may delay the processing of your file.
Most commonly requested documents
- The career statement, especially if there are missing periods or if you dispute the number of points displayed on your statement
- The payslips from the last years of activity, necessary to reconstruct your rights to complementary retirement
- A marriage certificate or a certificate of life, in the context of a request for a survivor’s pension
- An up-to-date bank account details if you are changing your bank account for the payment of your pension
Each document submitted generates an acknowledgment of receipt in your space. Keep this acknowledgment: it proves the date of transmission in case of a dispute over deadlines.
Avoiding duplicates and tracking the processing of your file
Have you ever sent the same supporting document twice just to be safe? It’s a common reflex, but counterproductive. Duplicates clutter the processing service and can create confusion in your file. Before any new submission, check in the history of your space if the document is already among the submitted items.
The online space displays a status for each submitted document: in processing, validated, or rejected. If a document remains in “in processing” status for several weeks, you can follow up via the messaging system integrated into your personal space, without resending the document.
In case of rejection, the reason is usually specified. The most common reasons: unreadable file, incomplete document, or document not corresponding to the selected category. Correct the identified issue before resubmitting.
Postal mail: the only alternative when the online space does not work
Agirc-Arrco does not provide an email address to receive your supporting documents. If you are unable to use the online space (access issues, lack of internet connection, disability), postal submission remains the only option.
The mailing address varies according to your complementary retirement fund and your status. You will find it on the last letter received from your fund or in the “My contacts” section of your personal space.
- Prefer sending by registered mail with acknowledgment of receipt for high-value documents (civil status acts, corrected career statements)
- Include a copy of your last Agirc-Arrco letter or mention your file number to facilitate processing
- Keep a photocopy of each document sent, as originals are generally not returned
France Services, present in many municipalities, can also help you digitize your documents and submit them online if you are not comfortable with computers.
The key point to remember: one well-named and complete PDF file is better than three approximate submissions. Check readability, choose the correct category, and consult the processing status before following up. Your complementary retirement file will progress faster with fewer back-and-forths.