Arkevia is a digital safe designed to receive and store professional documents, primarily dematerialized pay slips. The uniqueness of this service lies in its activation method: employees do not sign up freely; it is the employer who deploys the solution and provides the necessary information to create the account.
Activating the Arkevia account: the employer’s role before any connection
The most common confusion concerns the starting point. Many employees look for a registration form on the MyArkevia portal, while activation depends entirely on the company. As long as the employer has not deployed Arkevia and provided a registration number or activation code, no account creation is possible.
In practice, the HR service sends an email containing an activation link and temporary credentials. This message usually arrives at the employee’s professional email address. From there, the procedure requires setting a personal password and, depending on the configuration, a separate secret code used for sensitive actions.
If this email has never been received, the first useful step is to contact the payroll or HR service of the company directly, not Arkevia’s technical support. The issue is almost always upstream, at the employer’s deployment level.
Accessing the MyArkevia portal and logging in
Once the account is activated, logging into Arkevia my account is done through the MyArkevia portal. The exact address is usually indicated in the activation email received during account creation.
The login page requires two pieces of information: the email address used during activation and the personal password set at that stage. Some areas also require the Arkevia secret code, which is a second factor distinct from the password.
A few quick checks to make before reporting a login issue:
- Confirm that the email address entered is indeed the one used during activation (professional or personal as applicable)
- Check that the browser accepts cookies and that the cache has been cleared recently
- Test from another browser or device to isolate any potential local issue
- Ensure not to confuse the account password with the secret code required for certain operations
Forgotten password on Arkevia: the reset procedure
The MyArkevia portal offers a reset link accessible from the login page. An email containing a temporary link is sent to the address associated with the account. The procedure is standard, but a particular case deserves specific attention.
A professional email address can become a trap after leaving the company. If the Arkevia account was activated with a professional email and that inbox has been deactivated in the meantime, the reset link becomes inaccessible. The safe remains theoretically open, but without access to the associated messaging, recovering the password is blocked.
To avoid this situation, it is recommended to update the email address of the Arkevia account while access to the professional messaging is still active. This modification is done from the profile settings in the personal space.
Documents stored in Arkevia: duration and evidential value
Arkevia announces a retention period of several decades for documents deposited in the safe. This duration largely covers an employee’s professional life and goes beyond the legal retention obligation that falls on the employer.
A technical point often overlooked concerns the evidential value of stored documents. A pay slip in PDF format in a safe does not automatically have the same legal force as a paper original. The presumption of reliability of a digital copy depends on the conditions of creation and storage of the document.
Two distinct standards govern this subject: the NF Z42-020 standard, associated with the digital safe, and the NF Z42-013 standard, related to the electronic archiving system. Confusing the storage duration announced by the provider with the legal obligation of the employer can lead to unpleasant surprises during a dispute or career reconstruction.
Security of the Arkevia account: distinguishing between password and secret code
Arkevia uses two complementary authentication mechanisms. The password is used to access the personal space. The secret code, set by the account holder during registration, protects sensitive operations such as downloading or sharing documents.
These two elements do not reset in the same way. The password follows the standard procedure via email. The secret code generally requires additional identity verification.
In light of phishing attempts targeting HR platforms, a basic precaution is necessary: always access the portal from the official MyArkevia address, never from a link received via SMS or unsolicited email. The password recovery portal should be verified with the same vigilance.
Managing dematerialized professional documents relies on a precise sequence: activation by the employer, configuring the account with a permanent email address, distinguishing between password and secret code. Most blocks encountered on Arkevia stem from issues with identifiers or email addresses that have become inaccessible.
Updating contact details before any job change remains the most effective gesture to ensure lasting access to pay slips.
